Our client, a large federal agency, is on a digital transformation journey, leveraging information technology (IT) to drive operational efficiency, security, compliance, and innovation. The data center, the foundation layer of all their IT operations, is a core component of the agency’s digital transformation agenda.
The agency’s data center operation is facing various challenges, including low customer satisfaction, inconsistent service delivery quality, burned-out operation team, many end-of-life (EOL) servers, inadequate operational data for ongoing support and future capacity planning, lengthy manual server provisioning process, a cumbersome cloud migration process, to name a few.
It is clear to agency leadership that a comprehensive, “fix the foundation,” and forward looking data center modernization strategy is imperative to the success of its digital transformation initiative.
Explore this case study with the opportunities for transformation.