Enterprise IT Service Automation
We developed the IT Service Portal and Service Catalog for a large agency using ServiceNow with the goal to streamline and transform the customer’s manual, PDF-based and labor-intensive IT service processes into smart online forms and end-to-end automated workflows.
Within 6 months, we automated and released 28 service offerings to the Service Catalog and supported 22,000 agency-wide users. The automated services we developed and supported have dramatically improved the efficiency, transparency, and accountability for our customer.
With an estimated savings of over $1.8 million through automation, the Precise team was recognized with a Team Excellence Award by the agency’s Chief Operating Officer.