Information Technology Information Management (ITIM) Automation

We support the FDA Office of Information Management and Technology (OIMT) in establishing an ITIM automation platform to promote streamlined, effective, transparent, customer‐centric practices as well as efficient processing and delivery of IT solutions. We automated key ITIM business processes; we launched FDA’s first Service Catalog covering all IT services offered; and we evolved FDA’s Enterprise Performance Life Cycle (EPLC) to incorporate agile methodology for the Agency’s IT projects.